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Easy Return
You can return this item within 7 days.
Soft yet bold, Phyto-Rouge Velvet coats lips in intense matte colour as smooth and luminous as velvet, protecting them both immediately and day after day.
INSTANTLY: A LUMINOUS MATTE FINISH AND PHYSICAL PROTECTION
Phyto-Rouge Velvet offers a surprisingly comfortable and creamy texture that glides effortlessly over the lips.
Its thin matte film blurs fine lines, conceals imperfections and subtly reflects light for flawlessly smooth and reshaped lips that look as if they have been gently powdered while remaining supple, soft and plump.
Ranging from nude to bright red, all the shades are highly pigmented and can be worn in total confidence thanks to their long-lasting, even coverage.
The lips are a particularly sensitive part of the face. They are vulnerable since they do not have the same protective hydrolipidic film as the rest of the skin.
The innovative formula of Phyto-Rouge Velvet creates a physical barrier on the lips with its texture becoming a protective cocoon that immediately prevents water loss and seals in moisture. Lips are instantly plump and more comfortable.
DAY AFTER DAY: LONG-LASTING COMFORT AND PHYSIOLOGICAL PROTECTION
To complete its instant lip care action, Phyto-Rouge Velvet offers long-term benefits.
After four weeks of application, the lipstick reinforces the natural cutaneous barrier.
Even when bare, the lips are protected from external aggressions. They are lastingly smoother and more supple.
Phyto-Rouge Velvet comes in a matte brushed gold-coloured case with black zebra stripes and has a faceted bullet for easy and precise application.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
