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All debit/credit card payments are refunded back to the original card used during checkout. Please note that the amount will reflect back into your account within 5 to 7 working days depending on your provider.
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| Delivery Type | Cities | Order Time / Notes | Delivery Time | Delivery Fee |
| Express Delivery – 24h | Giza, New Cairo City, Old Cairo | Orders placed before 11 AM, excluding Fridays | Within 24 hours | .For all orders below 2000 EGP: Delivery fee will be 80 EGP. .For all orders of 2000 EGP and above: Delivery will be free of charge. |
| Express Delivery – Next Day | Giza, New Cairo City, Old Cairo | Orders placed after 11 AM, excluding Fridays | Next day | |
| Standard Delivery | Cairo, Giza, Alexandria, Port Said, Ismaila, Suez, Al Obour City, 10th of Ramadan City, Badr City, Al Shorouk City, Al Sadat City, Shoubra El Khema, Qaliyobiya, Minoufiya, Sharqiya, Gharbiya, Daqahliya, Behaira, Damietta, Kafr el Sheikh | All orders | 3–5 working days | .For all orders of 1500 EGP and above: Delivery will be free of charge. .For all other orders below 1500 EGP: Delivery fee will be 50 EGP. |
| Other Areas | All orders | Minimum 5 working days |
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Once the order is ready to be shipped, you will receive an SMS to confirm your delivery address, once confirmed, your order will be shipped right away.
If the delivery address is not confirmed, we will still attempt to deliver the order to the address added when the order was placed. Our in-house driver will call you while he on the way to you.
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If you would like to return an item bought from our online website, simply reach out to our Customer Care team.
Our team will book your return and a courier partner will pass by within 3 to 5 working days to collect your item. Once your item is received and inspected, your refund will be processed according to your payment Method
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