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ABOUT THE PRODUCT:
The SHIKULIME Gel-to-Oil Cleanser is a hybrid makeup remover and cleanser with barrier balancing Shikuwasa Lime that removes impurities, excess sebum and makeup without drying out skin.
TEXTURE: Gel- Oil
SKIN TYPE: Dry, Normal, Oily, Combination
SKIN CONCERN: Dullness, Dryness
KEY INGREDIENTS & EFFECTS:
- Japanese Shikuwasa Extract:
This okinawa’s special citrus fruit (Japanese Lime) helps with skin barrier support and preserve healthy looking skin. - Triple Clear Cleansing Technology:
Each of the 3 texture stages (Gel - Oil - Milk) of the cleanser helps to effortlessly remove makeup, excess sebum and impurities lodged in pores without stripping moisture to reveal healthy radiant skin. - Safflower Oil & Grape Seed Oil:
Helps dissolve makeup from skin's pores and provides anti-oxidation benefits to support healthier skin.
HOW IT WORKS:
Starting as a cushiony gel texture, the cleanser grabs onto impurities and then transforms into a silky oil, removing even waterproof makeup without stripping moisture away to reveal clear radiant skin that’s fresh and revitalized.
WHAT MAKES THE DIFFERENCE:
Working directly with farmers from various regions of Japan rather than conventional large-scale suppliers allows Shiseido to ensure the traceability, freshness and potency of Shiseido's ingredients while supporting local economies.
The power in each of these locally sourced ingredients is then harnessed by scientists to create nutrient-rich skincare with proven clinical efficacy.
SHISEIDO'S PROMISES TO YOUR SKIN AND TO THE NATURE:
1. Clean Formula:
Formula with high quality ingredients consciously selected for skin benefits.
2. Vegan Formula:
Formula without raw material of animal origin/animal derivatives and in line with Shiseido’s animal welfare policy.
3. Water Saving Formula:
Formula contains water extracted from wasted apples.
4. Sustainable packaging:
Every material used in Shiseido's packaging is selected consciously.
To reduce the usage of plastic, Shiseido use 30% up-cycled rice husk for outer cap.
RESULTS:
- 95% said it did not dry their skin.
- 93% said it made their skin look softer.
- 90% said it made their skin look more supple.
* Testing conducted in France, on 101 women ages 18-34 after one application.
As the first step of your skincare routine, squeeze a cherry-sized drop on your hand and massage over dry skin to remove make up and impurities.
Rinse off with water.
Use in morning and evening.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
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