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You can return this item within 7 days.
ABOUT THE PRODUCT:
A fast-absorbing moisturizing cream that supports skin’s natural production of Hyaluronic Acid for deep, intense moisture that lasts 24 hours*.
FORMULATION: Cream
SKIN TYPE: Normal, Dry, Oily, Combination and Sensitive
SKIN CONCERN: Fine Lines and Wrinkles, Pores, and Dryness
FREE OF: Mineral Oil
KEY INGREDIENTS & EFFECT:
- Purified and Micronized Hyaluronic Acid: Delivers, attracts, and retains moisture.
- Ginseng Root Extract: Offers energizing and soothing properties.
WHAT IT DOES:
This cream delivers intense hydration, so skin is soft, supple, protected, and ready for makeup.
It also minimizes the appearance of pores and fine lines.
RESULTS:
- Immediately:
92% of users felt the cream moisturized their skin
93% of users felt the cream was airy-soft and spreads smoothly on skin
- After 4 weeks:
90% of users felt the cream made their skin soft and supple
88% of users felt the cream makes their skin plump
**Tested by 107 females, ages 25-39
WHAT ELSE YOU NEED TO KNOW:
This product is dermatologist-tested and non-comedogenic.
- Use the spatula to scoop two pearl-sized amounts, then dot the cream on the 5 points of your face: forehead, nose, chin, and both cheeks.
- Gently smooth the cream outward over your face. Apply an additional pearl-sized amount on your neck, and sweep the cream upward from throat to jawline.
- Use twice daily—morning & night, as the last step in your skincare routine.
- FOR REFILL: Hold the jar with one hand and place your fingers on the protrusions on the mouth of the cap and lift out the pod. Set the new refill in place and firmly push into the jar. Peel off the inner sticker and firmly close the cap.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
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