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You can return this item within 7 days.
ABOUT THE PRODUCT:
A fast-absorbing moisturizing cream that supports skin’s natural production of Hyaluronic Acid for deep, intense moisture that lasts 24 hours*.
FORMULATION: Cream
SKIN TYPE: Normal, Dry, Oily, Combination and Sensitive
SKIN CONCERN: Fine Lines and Wrinkles, Pores, and Dryness
FREE OF: Mineral Oil
KEY INGREDIENTS & EFFECT:
- Purified and Micronized Hyaluronic Acid: Delivers, attracts, and retains moisture.
- Ginseng Root Extract: Offers energizing and soothing properties.
WHAT IT DOES:
This cream delivers intense hydration, so skin is soft, supple, protected, and ready for makeup.
It also minimizes the appearance of pores and fine lines.
RESULTS:
- Immediately:
92% of users felt the cream moisturized their skin
93% of users felt the cream was airy-soft and spreads smoothly on skin
- After 4 weeks:
90% of users felt the cream made their skin soft and supple
88% of users felt the cream makes their skin plump
**Tested by 107 females, ages 25-39
WHAT ELSE YOU NEED TO KNOW:
This product is dermatologist-tested and non-comedogenic.
- Use the spatula to scoop two pearl-sized amounts, then dot the cream on the 5 points of your face: forehead, nose, chin, and both cheeks.
- Gently smooth the cream outward over your face. Apply an additional pearl-sized amount on your neck, and sweep the cream upward from throat to jawline.
- Use twice daily—morning & night, as the last step in your skincare routine.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
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