out of selected
Non-Returnable
This item is not eligible for return
ABOUT THE PRODUCT
Hit all your lash goals and achieve the look of a false-lash finish with this waterproof mascara that provides lifted, fanned out volume and renders an intense eye-opening effect. This radical new gel emulsion mascara features a formula that provides a feather-light feel and zero clumps. It comes with a wand with 125 different bristle sizes and 360 micro-bristles.
BENEFITS
- Clump-free.
- Lasts for up to 24 hours.
- Easy to remove.
- Water, smudge, and life-proof.
- Offers comfortable, soft lashes.
- Tested under ophthalmological control.
- Suitable for sensitive eyes and contact lens wearers.
- Prep lashes with Cils Booster XL. Cils Booster XL leaves lashes feeling luxurious and soft while allowing the pigment of your favorite mascara to stand out, thus, creating an intense and rich false-lash look.
- Hold Lash Idôle wand horizontally near lashes, with the curved side facing upwards.
- Apply mascara in an upward swiping motion for the top lashes and a bottom swiping motion for the bottom lashes.
- Layer as desired to achieve the lash extension look at home.
Pro tip: Easily remove Lash Idôle mascara with Bi-Facil Double-Action Eye Makeup Remover.
Lancôme is a French luxury cosmetics and skincare brand that is committed to research and innovation, constantly developing new products and incorporating scientific advancements into their formulations.The brand is known for its high-quality products. Lancôme offers a comprehensive selection of beauty products, including skincare, makeup, and perfumes. The brand is particularly renowned for its skincare innovations and advanced formulations. Lancôme skincare products cater to various skin types and concerns, providing solutions for hydration, anti-aging, brightening, and more. Their skincare range includes cleansers, toners, serums, moisturizers, masks, and eye creams. In the makeup category, Lancôme offers a diverse collection of products, including foundations, concealers, powders, blushes, eyeshadows, mascaras, and lipsticks. Lancôme is also recognized for its exquisite fragrances. The brand offers a range of perfumes for both women and men, featuring captivating scents and elegant packaging.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.