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Easy Return
You can return this item within 7 days.
Kit Includes:
- CHI Keratin Shampoo 355ml.
- CHI Keratin Conditioner 355ml.
The CHI Keratin Kit consists of two products, CHI Keratin Shampoo, which gently cleanses and rebuilds damaged hair, and works to replenish natural keratin levels with Jojoba and Argan essential oils. With the deep cleansing action of the shampoo, it promotes long-lasting hair, giving it healthier, shinier hair and working to prevent future breakage.
One of the benefits of using keratin is to strengthen the hair and make it more resilient while supporting the natural structure of your hair without weighing it down so that you can grow your hair with less chance of breakage of the follicles.
As for the CHI Keratin Conditioner, it works to rebuild the moisture levels in the hair by nourishing it with natural essential oils and keratin, which strengthens and repairs the hair cuticle and protects it from future damage.
When using the conditioner, you can apply an appropriate amount to the roots of the hair and scalp until it ends, then rinse it with water. The conditioner can be used daily at home. Ensure that the product stays on your hair for no more than 30 minutes, and comb your hair gently.
Innovative Haircare, Elevated Styling. A leading brand in the hair industry, CHI offers a range of cutting-edge products and tools, combining advanced technology with expert craftsmanship to deliver luxurious, salon-quality results for all hair types.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
