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Easy Return
You can return this item within 7 days.
CHI introduces the CHI Infra line, the first hair care line of its kind that uses compounds such as CHI 44 Ceramic and Cationic Hydration Interlink. This formula delivers moisture and strength to your hair follicles by surrounding the hair follicles with vital moisture and strength strands in the hair’s inner structure, leaving hair healthier, more manageable, and ultra-shiny.
CHI Infra treatment is a powerful product specifically made for hair care, as it uses infrared heat to penetrate the hair shaft layer, which powerfully helps in making your locks healthy and soft. The Chi Infra treatment formula is free of sulfates, parabens, and gluten, so this formula leaves your hair follicles with smooth, shiny hair without any damage or dryness.
- CHI Infra Treatment improves the softness and shine of your hair, among other things. So if you are searching for any way to treat your hair and make it healthier and more vibrant, Chi Infra Treatment is the perfect solution.
- The innovative CHI Infra treatment has been in usage in salons globally , including salons across America.
- Chi infrared therapy is easy to use, and you can perform it at home without purchasing numerous hair care products.
- Chi Infra treatment is safe enough for all hair types. Chi Infra treatment is suitable for daily use and to repair damaged, dry, frizzy, and colored hair.
- CHI Infra Treatment adds brilliant shine while balancing both moisture and health between hair bonds
- The powerful CHI Infra treatment contains protective proteins that strengthen the hair.
- The Chi Infra treatment smooths hair by infusing its unique combination of amino acids, proteins, silk, and pearls into the hair cuticles and follicles.
- This process improves the condition, shine, and smoothness of even the most unruly and frizzy hair.
- Results of CHI Infra treatment usually last up to 4 months, counting on hair type.
- Compared to other straighteners women have tested globally, the Chi Infra Treatment Complex is an incredibly fast and effective hair straightener that is worth the money.
After shampooing the hair, apply a generous amount of CHI Infra Treatment and work into the hair evenly. Leave on hair for 2 to 5 minutes and rinse thoroughly.
Innovative Haircare, Elevated Styling. A leading brand in the hair industry, CHI offers a range of cutting-edge products and tools, combining advanced technology with expert craftsmanship to deliver luxurious, salon-quality results for all hair types.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
