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Easy Return
You can return this item within 7 days.
A unique formula which contains shea butter, argan oil, coconut oil, rosemary extract, jojoba oil, wheat germ oil, black seed extract and vitamin E, provides extra moisture to the hair, protects it from damage, and helps detangle the strands. Suitable for all hair type (curly or straight / natural or color-treated), particularly useful if you have dry, damaged, or frizzy hair.
Dry and Damaged Hair:
- After washing and towel-drying your hair, apply a suitable amount of Bio Hair Leave-In Cream to your hands and distribute evenly from ends to mid-length.
- Use daily for optimal moisturizing and nourishment.
Oily Hair:
- Apply a small amount of Bio Hair Leave-In Cream to the ends of your hair only, avoiding the scalp.
- Use as needed to avoid adding excess oil to the hair.
Color-Treated Hair:
- Apply an appropriate amount of the cream to your hair after washing with color-safe shampoo.
- Use regularly to maintain hair color and protect against damage.
Curly Hair:
- Apply a generous amount of Bio Hair Leave-In Cream to wet curly hair, distributing evenly using your fingers or a wide-tooth comb.
- Use to define curls and provide them with a vibrant, soft appearance.
Fine Hair:
- Apply a small amount of the cream to the ends of the hair to avoid weighing it down.
- Use regularly to improve hair texture and increase volume without weighing it down.
Normal Hair:
- Apply a suitable amount of the cream to towel-dried hair after washing.
- Use to maintain the health of your hair and provide daily shine and softness.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
