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Easy Return
You can return this item within 7 days.
Macadamia Deep Repair Masque is a revitalizing hair reconstructor for dry, damaged hair. A combination of macadamia oil and argan oil along with tea tree oil, chamomile oil, aloe and algae extracts rejuvenate and rebuild the hair, leaving the hair deeply nourished for improved elasticity and shine with long-lasting conditioning benefits.
Macadamia Natural Oil, a symbol of hair care excellence, celebrates the beauty of healthy, nourished hair through its range of products. Rooted in the power of macadamia and argan oils, the brand is dedicated to transforming hair with natural ingredients that restore, rejuvenate, and enhance.
At the core of Macadamia's philosophy lies a commitment to harnessing the benefits of nature for hair care. The brand's formulations, enriched with the richness of macadamia and argan oils, provide deep hydration, shine, and manageability. From shampoos and conditioners to styling products, Macadamia's range caters to various hair types and concerns.
Macadamia's dedication to quality and effectiveness is evident in every product. By infusing hair care with the nourishing properties of these oils, the brand delivers transformative results that contribute to hair health and radiance.
As Macadamia continues its journey, it remains dedicated to its mission: to provide individuals with hair care solutions that embrace the beauty of natural ingredients. With every product, Macadamia invites you to experience the luxurious touch of nature and revel in hair that's nourished, vibrant, and full of life.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
