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Easy Return
You can return this item within 7 days.
Chi shampoo is a heat-damaged hair product designed for straightening or styling. Chi shampoo helps repair and restore your hair’s natural moisture as it cleans out dirt without drying or irritating the skin of your scalp while the product’s mild moisturizing agents do the work. It moisturizes and nourishes your hair while ridding you of frizz and flyaways, making it a safe product for all hair types!
• Chi shampoo’s sulfate-free, paraben-free, and gluten-free formula will leave your scalp feeling refreshed and rejuvenated.
• CHI Infra Shampoo leaves no residue on the surface of your hair or between the strands.
• It leaves your hair smelling great and gives it a silky texture that makes it easy to comb without weighing it down.
• CHI Infra Shampoo is ideal for maintaining healthy and sturdy follicles without breakage or split ends.
• It creates a deep, luxurious lather with completely natural ingredients that clean your hair without stripping any of the natural oils in your hair. Chi shampoo indicates you’ll have shiny, healthy hair without worrying about becoming dry or brittle over time because it cleanses your hair without stripping it of necessary nutrients.
• CHI Infra Shampoo is a product that can be used on all hair types and gives you the perfect balance between hydration and shine.
• CHI Infra Shampoo is ideal for those with sensitive skin, as it is free of parabens and sulfates, which are common skin and scalp irritants.
• Refreshes and revitalizes your hair. So if you are looking for the perfect hair care product, CHI Infra Shampoo has what you need.
• Full of hair-strengthening proteins and contains ionic and cationic hydration bonding technology
• Suitable for coarse, curly, colored, highlighted, and processed hair.
Wet hair, apply a small amount of CHI Infra Shampoo into palm of hand and work it through hair evenly from scalp to ends. Rinse and repeat if desired.
Innovative Haircare, Elevated Styling. A leading brand in the hair industry, CHI offers a range of cutting-edge products and tools, combining advanced technology with expert craftsmanship to deliver luxurious, salon-quality results for all hair types.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
