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Easy Return
You can return this item within 7 days.
A unique formula that contains natural oils necessary to nourish the hair follicles and scalp to help to prevent hair loss and split ends, and give it resistance against external factors, as well as giving the hair gloss and vitality.It contains Argan oil, rosemary oil, jojoba oil, coconut oil, wheat germ oil, olive oil, almond oil, and sesame oil.
Normal Hair:
- Place a few drops of oil on your palm.
- Distribute the oil on damp or dry hair, focusing on the ends.
- Comb through to ensure even distribution.
- For best results:
- Use a small amount to avoid product buildup and greasy hair.
- Ensure even distribution on hair, focusing on the ends.
- Use the oil 2-3 times a week to maintain moisture and shine.
Dry and Damaged Hair:
- Apply a small amount of oil to your palm.
- Distribute the oil along the length and ends of your hair.
- Gently massage the oil into the hair and scalp.
- For best results:
- Use the oil regularly for deep moisturization.
- Massage the oil into the scalp to stimulate blood circulation and promote hair growth.
- Use daily to maintain hair moisture and prevent dryness.
Oily Hair:
- Apply a few drops of oil to the hair ends only.
- Avoid applying oil to the roots.
- Use after washing hair and before styling.
- For best results:
- Use a very small amount of oil to avoid making hair greasy.
- Avoid applying oil to the scalp and focus only on the ends.
- Use the oil after washing hair to help maintain the balance between natural oils and added oils.
Curly and Wavy Hair:
- Apply an appropriate amount of oil to damp or dry hair.
- Use your fingers or a wide-tooth comb to distribute the oil evenly.
- Gently massage the oil to enhance natural curls.
- For best results:
- Use the oil to enhance natural curls and define them.
- Use the oil to moisturize curly hair prone to dryness.
- Use the oil to detangle hair easily without causing breakage.
Color-Treated Hair:
- Apply a few drops of oil to your palm.
- Distribute the oil along the length and ends of your hair.
- Use after each wash to maintain moisture and shine.
- For best results:
- Use the oil to protect colored hair from dryness and damage.
- Use the oil to moisturize colored hair prone to dryness after dyeing.
- The oil adds extra shine to colored hair, making it look healthier and more vibrant.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
