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Easy Return
You can return this item within 7 days.
About the Fragrance:
Black Orchid by Tom Ford is a luxurious, seductive perfume for women. It is a complex and intriguing fragrance that is sure to turn heads.
Fragrance Family:
Black Orchid is a floral oriental fragrance. It is a blend of rich, exotic flowers and woods.
Key Notes:
- Top notes: bergamot, mandarin orange, and black currant
- Heart notes: jasmine, orchid, and rose
- Base notes: sandalwood, patchouli, and vanilla
About the Bottle:
The bottle of Black Orchid is sleek and elegant. It is made of black glass and is topped with a gold cap. The bottle is a work of art in itself.
About the Product:
Black Orchid is a long-lasting fragrance that will stay with you all day long. It is perfect for any occasion, from a special event to a casual night out.
Fragrance Notes:
The top notes of bergamot, mandarin orange, and black currant are bright and refreshing. They open the fragrance with a burst of citrusy energy.
The heart notes of jasmine, orchid, and rose are the heart of the fragrance. They are rich and exotic, and they create a sensual and alluring aroma.
The base notes of sandalwood, patchouli, and vanilla are warm and inviting. They add depth and complexity to the fragrance, and they make it linger on the skin.
Overall, Black Orchid is a sophisticated and luxurious fragrance that is sure to turn heads. It is a perfect choice for women who want to make a statement.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
