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Easy Return
You can return this item within 7 days.
ABOUT THE SET:
Working directly with farmers from various regions of Japan rather than conventional large-scale suppliers allows Shiseido to ensure the traceability, freshness, and potency of Shiseido's ingredients while supporting local economies.
The power in each of these locally sourced ingredients is then harnessed by scientists to create nutrient-rich skincare with proven clinical efficacy.
THIS SET CONTAINS:
- Shikulime Gel-To-Oil Cleanser - 30ml
A hybrid makeup remover and cleanser with barrier balancing Shikuwasa Lime that removes impurities, excess sebum, and makeup, without drying out the skin. - Shikulime Mega Hydrating Moisturizer - 15ml
A hydrating moisturizer with barrier-balancing Shikuwasa Lime that locks moisture in for 48 hours. - Yuzu-C Beauty Sleeping Mask- 15ml
A hydrating mask that was carefully crafted to recharge skin’s radiance overnight, feeling water-fresh and deeply hydrating. - Satocane Pore Purifying Scrub Mask – 30ml
A deep pore purifying mineral clay mask that removes dirt and blackheads for poreless-looking skin.
SHIKULIME GEL-TO-OIL CLEANSER
As the first step of your skincare routine, squeeze a cherry-sized drop on your hand and massage over dry skin to remove makeup and impurities. Rinse off with water. Use in morning and evening.
SHIKULIME MEGA HYDRATING MOISTURIZER
Use as the last step of your skincare routine. Take two pearl-sized drops onto your fingertips and smooth the cream over the skin. Apply morning and night after cleanser. Ideal for normal and dry skin.
YUZU-C BEAUTY SLEEPING MASK
Use in the evening, as the final step in your skincare routine. Take one almond-sized drop, smooth over the face and leave on overnight. Recommend use: twice a week for better results.
SATOCANE PORE PURIFYING SCRUB MASK
After cleansing, apply to clean, dry skin. Take two cherry-sized drops onto fingertips and smooth over the face, avoiding the mouth and eye areas. Wait for 5 minutes, and gently massage with wet fingertips before rinsing off.
Recommend use: twice a week for better results.
Next Day Delivery:
- Orders placed before cutoff times will be delivered the next business day.
- Normal Working Days: Orders before 4:00 PM.
- Ramadan Working Hours: Orders before 2:00 PM.
- Orders placed after cutoff will be processed the following day (may result in 48-hour delivery).
- Subject to stock availability and valid delivery addresses.
- Engraved or customized items may require an extra 24–48 hours.
Standard Delivery:
- Delivery timeframe: 1–3 business days (may vary by location).
- Delivery charges and estimated timeframes shown before order confirmation.
- Delays will be communicated and rescheduled where possible.
- Orders on weekends/public holidays processed next business day.
- Customized/engraved items may require additional processing time.
- If no one is available to receive delivery, you can schedule a new date or collect from courier.
Click & Collect:
Order online and pick up from selected store locations:
- Faces City Centre Almaza
- Faces Mohandesen
- Faces Mall of Egypt
- Faces D5
- In-Stock Items: Ready within 1 hour.
- Out-of-Stock Items:
- Weekdays: Next business day
- Weekends: Up to 2 business days
- Order Confirmation: You will receive a "Ready for Collection" email before visiting the store.
- Cash on Delivery (COD): 20 EGP service fee.
- Next Day Delivery:
- Orders above 10,000 EGP: Free
- Orders below 10,000 EGP: 70 EGP
- Standard Delivery:
- Orders above 4,000 EGP: Free
- Orders below 4,000 EGP: 50 EGP
- Delivery charges displayed at checkout before confirmation.
If your order does not arrive within the expected timeframe, please contact our Customer Service:
- Phone: 0020224800598 (Mon–Fri, 09:00 AM – 09:00 PM)
- Email: Support@Faces.com
If no one is available to receive the order, you can:
- Schedule a new delivery date, or
- Receive instructions to collect your order from the courier company.
Yes, you can ship your order to a different address than your billing address. During checkout, you will be able to enter and select both billing and shipping addresses.
- Customers may return purchased items within 14 days from the invoice date.
- Accessories, makeup, and personalized items are non-returnable/exchangeable.
- Engraved items cannot be returned.
- Items must be unused, unopened, in original packaging, with original price tags intact.
- The original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Items purchased during promotions or online must be exchanged via the same channel.
- Customers may return/exchange products within 30 days if a clear manufacturing defect is detected.
- Original purchase invoice must be presented.
- Refunds will be processed via the original payment method.
- Original invoice must be retained; no duplicate will be issued.
- Acceptance of returns/exchanges is subject to inspection by the Faces team.
- Contact us via your account on the website → “Contact Us” section.
- Product value will be refunded (excluding shipping fees).
- If return is due to Faces’ error, return shipping costs will also be covered.
- Credit card / bank transfer refunds: within 30 days from receipt of returned product by Faces.
- Delivery fees are non-refundable for returned orders.
